Job Description
COMMERCIAL COORDINATOR
JOB REFERENCE: EWASCO/HR/004/2022
Embu Water and Sanitation Company Limited, a public water utility company fully owned by the County Government of Embu and with a mandate to provide water and sanitation services in Embu County is seeking to recruit a self-driven individual for the position of Commercial Coordinator Reporting to the Head of Finance and Commercial Services, the successful candidate will be responsible for coordinating and supervising Commercial operations for billing, meter reading and debt management.
Key Responsibilities
Managerial Responsibilities
1. Providing supervision to staff in execution of Commercial operations.
2. Contributing or preparing of Section annual budgets.
3. Facilitating resources for the for the operational activities supervised.
4. Undertaking performance management activities for staff supervised.
Operational Responsibilities
1. Coordinating billing, meter reading, customer care and debt recovery activities.
2. Coordinating the disconnection of service in regard to the collection of utility accounts, applications, and deposits
and in accordance with laid down regulation.
3. Collecting delinquent accounts, oversee and negotiate customer payment agreements for delinquent accounts,
refer accounts to a collection agency when appropriate and write off account balances when appropriate.
4. Identifying and analyzing customer needs while working closely with other Departmental/Sectional Heads.
5. Ensuring compliance of customers with commercial terms of service based on services provided.
6. Compiling all reports for the division management reports.
7. Resolving customer related queries – referrals from customer care desk, billing supervisor and debt recovery unit.
8. Ensuring debt recovery, billing and customer care manual/policies are implemented in accordance to the strategic plan.
9. Supervising management and updating of all files from the company’s pay points.
10. Reviewing and supervising maintenance of debtors’ ledger accounts.
11. Conducting regular customer sensitization on usefulness of metered connections and making timely payments.
12. Coordinating customer care transactions and information from the branches and ensure they are input to the
customer accounts.
13. Monitoring and continuously review aging of debtors and advise on bad and doubtful debts.
14. Ensuring timely resolve of arising customer issues.
15. Preparing and submitting reports as required.
16. Undertaking continuous professional development to keep up with current engineering and operating trends.
17. Undertaking any other duties as may be assigned.
Person Profile
i. Bachelor’s degree preferably business related
ii. Certification in credit management
iii. At least 7 years, 3 of which should be in a managerial position
iv. Experience in debt recovery is an added advantage
v. Analytical skills
vi. Proficiency in MS Office and internet
vii. Negotiation skills
viii. Communication and interpersonal relations
ix. Leadership and supervision
x. Planning and organizing
xi. Problem solving
xii. Must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity
through provision of; -
a) Current certificate of good conduct from Directorate of Criminal Investigation Department.
b) Current Tax compliance certificate from Kenya Revenue Authority.
c) A clean and current report from an approved credit reference Bureau (CRB).
d) Clearance from the Ethics and Anti-Corruption Commission (EACC).
e) Clearance Certificate from Higher Education Loans Board (HELB).
TERMS OF EMPLOYMENT
The appointment will be for a contract term of 5 YEARS renewable subject to satisfactory performance evidenced
by continuous achievement of performance targets.