Job Description
Our client in the Technology Industry is looking to hire a Technical Support Engineer to be tasked with visiting and supporting potential customers and relevant stakeholders to transfer knowledge and marketing experience.
Responsibilities.
• Build customer relationships and increase customer satisfaction
• Prospect activities and proactively collect the necessary market information and feedback to obtain a competitive advantage
• Provide technical support to customers, and site visits/inspection when necessary.
• Provide on-site commission when necessary and UAT.
• Prepare quotations, configurations and calculations of orders and projects
• Organize and participate to exhibitions, seminars, and meetings
• Prepare products technical presentations and Trainings.
• Deliver weekly and monthly reports.
• Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Education and Skills.
• A Bachelor’s degree in IT.
• Ideally the successful candidate will have proven experience in the industry with technical knowledge of how systems work.
• Fluency in English.
• Effective communication and business acumen
• Customer-focused with the proven ability to collaborate across diverse markets and forge relationships.