Job Description
Job Title: Customer Service Assistant,
Job Type: Full Time,
Reports to: Legal Manager,
Location: Nairobi, Kenya,
Job Summary:
Responsible for providing administrative support to the Legal Department on client documentation.
Key Responsibilities
• Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers (‘RM’s) and that all the necessary support documentation is obtained at the point of engaging clients.
• Maintain an organized procedure for obtaining all client legal documentation – National ID or passport, KRA pin, passport-size photographs, and other documentation as required by the legal officer.
• Review completed transaction client files to ensure they contain the full set of transactional documents (e.g. sales agreements, receipts, addendums to the sale agreements, etc) and are ready for the title transfer process;
• Assist in monitoring the turnaround times of Legal documentation, that is ensuring clients sign and return relevant documents that are required for each title transfer process (e.g. client documents, AMG realtors documents, relevant transfer forms duly signed, etc)– and document the same for purposes of tracking the progress.
• Maintain a system to track clients who have completed their contractual payments and ensure that all transfer procedures are initiated and processed in a timely manner;
• Upon receipt of original Titles from the land Registry, ensure that each one is delivered to the respective client and ensure that the title delivery is acknowledged. Further, ensure the correctness of the titles (client names, plot references, etc)
• Responsible for dispatch of all client documentation to the relevant AMG associates and offices.
• Relieve the Office Assistant in the hospitality role in the event that she is away from the office;
• Keeping track of the Relationship Managers who are holding Client Files and ensuring they return to the correct storage location;
• Any other tasks as assigned from time to time.
Qualifications
• Bachelor’s Degree in Business Administration/Public Relations from a recognized institution.
• 3 Years experience in Customer Service Management
• Good communication skills.
• Excellent knowledge of MS Office & Excel