Job Description
Title: Receptionist,
Industry: Hospitality,
Location: Nairobi,
Gross Salary: Ksh 30k-40k,
Our client is a modern, luxurious hotel in the heart of Nairobi, seeks to hire a receptionist who will be performing front desk customer service, answering inquiries, obtaining information for the general public, customers, visitors, and other interested parties, and providing a range of administrative and clerical support.
Duties and Responsibilities
• Receiving and signing in guests, and providing them with the required information on products and services.
• Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and the hotel’s set standards.
• Receive feedback from guests using the hotel’s facilities, and address their requests, inquiries, or concerns.
• Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.
• Make and receive all telephone calls and provide callers with necessary information and assistance.
• Upsell hotel amenities and services to guests.
• Monitor and control of stationaries, supplies, and other consumables in the section.
• Support Library operations as and when required.
• Function as a center of information for guests and staff.
• Update the notice boards and the marketing screens.
• Keep abreast of attractions, current promotions, and hotel events to provide information to members and guests on request.
• Make purchasing and store requisitions for the department.
• Ensure the front desk is always clean and tidy.
Key Qualifications
• A Degree/Diploma in Business Management
• Must have at least 3 years’ customer service experience in a busy environment
• Excellent Communication skills
• Innovative and solutions oriented
• Honest and with strong integrity
• Ambitious, connector and a go-getter
• Intelligent, quick learner and quick thinker
• Good Customer service skills