Job Description
PURPOSE:
To assess and prudently underwrite Medical Business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.
PRIMARY RESPONSIBILITIES:
• Accept or reject risk in line with the set underwriting guidelines;
• Prepare and dispatch debit/ credit notes, member schedules premium and fund statements, utilization reports and replenishment letters to clients/ schemes;
• Process and dispatch membership cards to clients and intermediaries;
• To ensure proper and accurate debiting and crediting for both new business and renewals;
• Cancellation of policies due to non-payment of premiums;
• Respond to customer and intermediaries’ enquiries;
• Reconciliation of underwriting issues;
• Raise refund cheques, commissions for customers and service providers;
• Prepare travel letters on request to clients and intermediaries;
• Maintain accurate and clean membership records;
• Maintain an accurate record of all client correspondence in the client’s file;
• Other duties as allocated by the Underwriting Manager from time to time.
Key Skills, Knowledge, Experience and Behavioural Competencies
These are defined as;
Proficiency Level Description
Essential E
Desirable D
Academic and Professional Requirements
Particulars Detail Specific Field or Qualification Need
Type
Education Bachelor’s Degree Bachelor’s degree in Commerce or in any related field E
Computer literate in MS Office and other office applications E
Experience Required:
Description Required years of experience Need Type
Relevant experience 1 E
Behavioural Competencies
These are defined as:
Proficiency Level Proficiency Definitions
Level 1
Aware (A)
• Applies the competency in the simplest situations.
• Requires close and extensive guidance.
Core Competencies Proficiency Required
1. Customer Focus A
2. Business Acumen A
3. Driving Innovation A
4. Driving Business Performance A
5. Negotiation and Influence A
6. Effective Communication A
Leadership Competency Proficiency Required
1. Planning and organizing A
2. Accountability A
3. Quality Decision Making A
4. Building Parternships A
5. Continuous Learning A
6. Emotional Intelligence A
7. Conflict Management A
Special Position Requirements ( Optional section: any travel, security, hazard or related special conditions which apply to the position)
• The role holder may be required to travel to distant branches or wherever the Company has any interest.
• Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.