Job Description
The Nairobi Hospital, a leading health care institution in Eastern Africa has excellent career
opportunities for individuals who possess a passion for excellence, strong work ethic, results
oriented and committed to continuous improvement. The successful candidates will be team
players with the ability to effectively add value to enabling good patient outcomes and shape best clinical and non-clinical practice in line with our Strategic Plan (2019-2024).
ICT OFFICER - INFRASTRUCTURE REF: TNH/HRD/CTI/10/21
Reporting to Head of ICT the successful candidate will be responsible for designing, remodeling,
expansion, and relocation of ICT infrastructure projects from concept to completion in order to
create an efficient and aesthetic workplace.
ROLES AND RESPONSIBILITIES
- Ensure optimal performance of all infrastructure and communication equipment to ensure
optimal operation across the Hospital.
- Conduct research and make recommendations on new hardware (Printers, Desktops, laptops,
and associated peripherals), network products, services, protocols, and standards. Provide
reports to Management, with recommendations and plans for correcting any hardware
challenges.
- Ensure effectiveness of workstations, including e-mail, print, and their OS and software.
Responsible for Microsoft licensing.
- Handle user hardware requests, ensuring fulfilment of the same as per internal SLA.
- Manage security solutions, i.e., anti-virus solutions, and intrusion prevention systems, among
others. Perform periodic reviews of ICT endpoint security controls.
- Verify user needs and coordinate procurement process for ICT and related network. Ensure
effective management of IT assets and related documentation.
- Manage windows domain administration including on premise and cloud-based mailboxes.
- Construct, install, and test customized configurations based on various platforms and
operating systems
- Plan and coordinate installation of hardware and software across the organization’s network.
- Enforce compliance and regulation by ensuring all vendors and meet their specific standards.
- Monitor ICT Infrastructure to ensure availability and reliability to support business
operations. Establish SLA with end users and provide them with support and training in LAN
admin and usage.
- Test server performance and provide performance statistics and reports.
- Maintain up-to-date knowledge of hardware and equipment contracts and supervise
contract based engagements.
- Any other responsibilities that may be assigned to the job holder by the supervisor from time
to time.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Information Technology, Computer Science, Computer Information
System, Software Engineering or any other equivalent field.
- Professional ICT qualifications such as ITIL, CCNA, MCSE or Virtualization (VMware) will
be an added advantage.
- Minimum of 3 years’ experience in IT Infrastructure environment
CORE COMPETENCIES
- Excellent Knowledge of current protocols and standards including active directory, Group
Policies, MS Exchange, Core Switching and Routing, SAN Virtualization
- Hands-on hardware troubleshooting experience.
- Good understanding of perimeter and endpoint security management and email security.
- Leadership and organizational skills
- Excellent analytical and problem-solving skills.
- Good communication skills.
- Attention to detail
- Planning and organizing skills
- Communication skills
- Team working skills
- Accountability
- Integrity
- Confidentiality
If your background, experience, and competence match the above specifications, please send us your application (cover letter & CV/Resume in PDF format) quoting the job reference number, your current remuneration, testimonials, and full contact details of 3 referees, to reach the undersigned not later than 1st November 2021. Only shortlisted candidates will be contacted. We shall ONLY accept ONLINE applications and contact SHORTLISTED candidates.
The Nairobi Hospital does NOT charge recruitment fees.
Head of Human Resources
The Nairobi Hospital
P. O. Box 30026 – 00100
NAIROBI
Email: recruitment@nbihosp.org