Job Description
RECEPTIONIST – (KET 8) ONE (1) POSITION REF: KET/5/1C/40/129/VOL II – B (04/2024)
ON PERMANENT & PENSIONABLE TERMS
Reporting to the Corporate Communications Officer- Customer Care
Job purpose
This Job is for providing excellent customer service at the Company’s entry point.
Key Responsibilities;
i). Manning and guarding of all receptions at the Head Office;
ii). Maintaining a record of all activities at other receptions within the Head Office;
iii). Receiving walk-in visitors;
iv). Checking them in via the Visitors Management System;
v). Directing visitors to the relevant offices;
vi). Drafting quarterly customer service reports;
vii). Conducting in-house customer service training and reporting on the same;
viii). Ensuring all receptions are presentable and well stocked with updated IEC materials;
ix). Managing the main switchboard;
x). Receiving and escalating complaints to the Customer Care Officer;
xi). Receiving and registering feedback via the suggestion box and feedback forms and
escalating the same to the Customer Care Officer for action;
xii). Undertaking the translation of service charter into special formats;
xiii). Distributing the Company’s IEC material and updating the log sheet;
xiv). Executing customer Service week and decorations for receptions for Christmas season;
xv). Updating the Corporate database;
xvi). Providing necessary information for Customer Service Survey;
xvii). Undertaking the customer care program.
Qualifications & Skills required
i). Diploma in Communications, Journalism, Public Relations, Marketing, OR related
field from a recognized institution;
ii). Relevant professional qualifications/ certification;
iii). A minimum of four (4) years relevant work experience.
Working condition - Office setting and field visits
MANDATORY REQUIREMENTS FOR ALL POSITIONS
Applicants MUST provide the following documents on application:-
i). A Signed application letter;
ii). A detailed Curriculum Vitae indicating current and previous employers, positions held,
level of education, current and expected salary, notice period required to take up
appointment and names of at least three professional referees;
iii). Copies of academic and professional certificates; and
iv). Copy of National Identification Card or Passport.
Important Information to note:
i). Candidates should provide all the details requested for in the advertisement. It is an
offence to include incorrect information in the application;
ii). Only shortlisted and successful candidates will be contacted;
iii). Canvassing in any form will lead to automatic disqualification;
iv). Shortlisted candidates shall be required to produce originals of their National Identity
Card, academic and professional certificates during interviews; and
v). It is a criminal offence to present fake certificates/documents.
Only Successful candidates will be expected to present the following Chapter Six Clearance
Certificates : -
a) Valid Certificate of Good Conduct from the Directorate of Criminal Investigations;
b) Valid Clearance Certificate from Higher Education Loans Board (HELB);
c) Valid Tax Compliance Certificate from Kenya Revenue Authority (KRA);
d) Current Clearance from the Ethics and Anti-Corruption Commission (EACC); and
e) Current Report from an approved Credit Reference Bureau (CRB).