System Operator Job Vacancy at World Vision

World Vision

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Experience Required:2 Years
Total Positions:1
Job Type: Full Time
Job Category: Information Technology
Minimum Education: Diploma
Job Location: Garbatulla, Kenya
Posted on: September 3, 2021
Last Date: September 9, 2021

Job Description

Job title : System Operator

Reporting to : Cluster Manager

Grade Level : 10

Work Location : Loyangalani, Bamba & Garbatulla

Purpose of Position

To manage and maintain computer systems, Horizon Mobile Phones applications, Sponsorship Data Management in Horizon and Capturing RC Program Activity Participation in Horizon in order to successfully support World Vision Kenya’s sponsorship operations. This should be achieved through Collaboration and Coordination of Volunteers/ Staff of the Local Institution which the AP Partners with in Child Sponsorship Operations

Major Responsibilities:

Sponsorship Data Management-30 %

Ensure Sponsorship/ RC data quality assurance is conducted as per Partnership Standards.
Generate reports, analyze and share with management for decision making
Synching of Horizon Mobile data
Generate and Share RC Death reports
Maintain and validate RC/ RC Family information
Update and maintain RC files
Update data on RC & Family participation, support and benefit from program activities.
Ensure RC level is maintained as per sponsorship standards.
RC are monitored within the standard timelines
Follow up RC Case management and update the system until closure together with CESP Officer.
Coordinate with Safe Guarding, Advocacy and Child Participation Officer to Follow up Protection Cases involving RC and their families and report/ update cases on ethics point

Download, Review and Upload Sponsorship 2.0 Products: -20%

Child Greeting Photos, Child Greeting Videos, Child Update Photos and Child Update Videos
Digital correspondence scans/ photos
Chosen Il scans and Chosen Sponsor Photos
Community Update Photos (Annual Progress reports, GNs, Sponsor Visits)
Community Update Media
Community Intro and Farewell Media
Sample child expression worksheet scans

Ensure correspondence are received by the right recipients and processed on time-10%

Maintain an up to date correspondence tracker
Update all RC correspondences received from NO/ Support Offices manual/digital using the correct business process/routing codes

Make regular random spot checks including visiting RC/ RC Family & LI to validate correspondence processing before closing the same in the system
Coordinate Processing of RC Correspondences by LI Staff/Volunteers
Coordinate processing of RC Annual Progress Reports

Review Child correspondences received from LI Staff/ volunteers for quality.
Post processed correspondences to Sponsors through post office, dispatch correspondences and GN back-ups to national office sponsorship department through courier services.

Data Entry – correspondences-15%

Gift Notifications (GNs)
Sponsor Letters/Gifts (SLs)
Electronic Letters (EL)
Introductory Letters (ILs & PIs)
Farewell letters (FLs)
Sponsor queries (SQs)
Child Annual Progress Reports (APRs)
Child Christmas/Greeting Cards (CHs)

System Maintenance-10%

Ensure Horizon Mobile used by World Vison Staff and Local Institution Staff/ Volunteers as well as Desktop (Applications) are functional with the most current versions
Provide First Level IT Support- Hardware, Software and Accessories to AP staff
Provide Technical Advice on ICT procurements
User provisioning of rights to Volunteers/LI Staff

Facilitate capacity building in Technology-10%

Train AP and LI staff on Horizon Mobile use
Train AP and LI staff on Office tools and Applications
Support staff and LI virtual encounters, including RC virtual activities
Communicate possible Horizon systems enhancements while consolidating and documenting a learning center approach based on the best practices in the Aps
Rollout GC initiated digital/ technology driven Sponsorship initiatives.

Others-5%

Perform any other duty as may be assigned by supervisor or designee from time to time.
Participate and contribute in committees and task forces as assigned by the AP Manager
Participate and lead devotions

Knowledge, Skills & Abilities

Minimum Diploma in IT/Computer Science or related field from a recognized institute of learning
At least 2 years of work experience managing systems and or databases
Computer proficient in use of Microsoft office and other applications relevant to Sponsorship
Training, facilitation, mobilization and coordination skills
Community Engagement Skills
Good inter-personal skills
Photo grapy and videography skills
Ability to ride a motor bike