Job Description
Job Summary:
The Information Technology Officer will deliver and maintain the Peek Capture application in the VIP and support users. He/she will take lead in managing the set up and ongoing performance of Peek Capture. The ITO will also be responsible for any IT related issues for the VIP project including system support to generate reports and data management
Position requirements:-
• Bachelors Degree in Computer Science or Information Technology.
• Experience in PEEKs Customer Support Center (Jira) or its equivalent.
• Experience in an IT support role.
• Knowledge of smartphones and in particular android-based devices.
• Familiarity with web-based applications e.g. websites, document creation and editing
• Experience of ticketing systems e.g. JIRA
• Ability to collaborate with teams in remote locations, communicating effectively both written and verbally.
• Proficiency in M&E frameworks and skills
• Experience in Public or Eye health programmes will be an advantage
• Highly organized & focused
Duties and responsibilities:
• Manage Admin settings, users, data, reporting and other functions.
• Lead in-country lab tests.
• Support Implementation Team Training.
• Technical support for the launch of the country programme.
• Ensure security of devices and data held on them.
• Support relationships with implementing teams/users in-country.
• Maintain expertise in the relevant Peek technical products.
• Support the smooth running of the programme from a technical standpoint liaising with Peek Customer support and users.
• Provide first line technical support to remote users to resolve problems that reasonably be supported in the country.
• To investigate user problems effectively to gain a full picture of the problem leading to the resolution of the same.
• Reproducing user problems in order to support the Peek DevOps team when they come to resolve the issue.
• Responding to Second Line Support and users on the ground in a timely fashion.