Job Description
REF NO: FRONT OFF/AHCC/12/2022
REQUIREMENTS
• Diploma in business administration or related field
• At least 2 years Hospital experience in from office operations
• Fast typing skills; Knowledge of touch-typing system is strongly preferred
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Good command of English both oral and written and customer service skills
• Great attention to detail
• Positive attitude & an open minded
• Good customer care skills
RESPONSIBILITIES
• Furnishing clients with appropriate information on various prescribed serves and their respective charges to aid in services delivery and where necessary referring them to customer service for help
• Receiving and accurate receipting of payments from clients on registration, services, procedures and drugs purchases
• Supporting the clinic supervisor in marketing of the clinic as the front-line team
• Processing NHIF capitation clients by reviewing their claim forms to the approved list for the quarter and ensuring that they are registered clearly for the level of service
• Processing of NHIF clients for FFS by ensuring they fill the required forms and the pre-approval is given before the services are offered
• Processing insurance client’s forms, seeking pre-approvals and ensuring the clients are served only after the approvals are given
• Compiling daily reports on NHIF and insurances and submitting them to the accountant for invoicing and sharing with the clinic supervisor for onward submission to the respective companies
• Preparing daily capitation reports to the accountant for costing on the NHIF client’s costs for reporting to management
• Compiling collection reports as per shift and ensuring its reconciled together with the clinic accountant and signed by both parties on daily basis
• Booking patients for special clinics and minor theater procedures as per the doctor’s guidelines.