Job Description
Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.
We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that the success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospective candidates to fill the role of Tele- Sales Representative.
At Poa, we pride ourselves on being a values-driven company and we love working with values-driven employees. Poa's vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it, solve it, Engage with the bigger picture even in the details, Care about each other and Tujienjoy kazini.
Mission Statement for the Role:
Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company.
Overall Responsibility:
Make sales and hit the number! Be part of the team that aims to deliver 60% of the total company sales.
Financial:
Collect payments from customers via M-PESA
Key SMART Results for A-Player
• Achieve an average of above 100 sales per month on rolling 3 month average - End 2023
• Adhere to prescribed inside sales process with zero deviations ensuring the highest industry customer satisfaction rates - End 2023
• Achieve a 100% work attendance record with an absence management that is fully compliant to company policies and procedures - End 2023
• Make a minimum of 100 unique calls daily through 3CX (inbound and outbound) with a daily talk time of 4 hours - End 2023
• Ensure all leads allocated to you on Sales Lead Gen Database (Freshsales) are contacted within the timelines agreed upon with the Inside Sales Team Leader and have a corresponding most recent update on the Sales Lead Gen Database (Freshsales) with all fields filled correctly - End 2023
Level of Management Experience Required (Mandatory & Nice to Have)
None
Department stage of development where this role sits
Scaling
Key Competencies Criticality (H, M, L)
• Relentlessly driven and highly competitive to succeed - H
• Exceptional Salesmanship skills - H
• Tactical, scrappy, relentless energy and focus to exceed targets - H
• Ownership of Clarity, Accuracy of Forecasting and Credible Pipeline management of opportunities - H
• Ideally experience selling home internet services on the phone, and ideally into low income and informal communities - H
• Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports - H
Mandatory Criteria if Any with no exceptions to hire.
• Minimum of 1 year experience in sales in a busy Telesales / Inside Sales environment
• Must have worked with sales targets and hitting/exceeding them
• Must have exceptional customer service, telephone etiquette, communication skills and working knowlegde of latest technology in inside sales (telesales) organisation