Job Description
OPERATIONS EXCELLENCE OFFICER
August 17, 2023 Nairobi Full-time
JOB PURPOSE
To assist in maintaining a professional work environment that focuses on superior performance by operations staff – Establish effective systems, procedures, and standards of performance for staff in Operations.
KEY RESPONSIBILITIES.
– Develop and ensuring adherence to the internal policies and both internal and regulatory procedures.
– Continuous Process Improvements-quarterly review of all processes and procedures, to determine efficiency – which processes are to be reviewed quarterly.
– Working with other stakeholders, acting as the liaison between branches and the head office departments.
– Drive compliance in the branch network including but not limited to Operations excellence check list, Snap checks, validation reports, implementation and closure of audit/risk recommendation/ Risk Control Self-assessment and independent assessment.
– Achieve 95% in compliance and audit ratings within the branch network.
– Ensuring no operational losses through implementation of checks and balances and review of work by the operations team within the branch network.
– Ensure implementation and strict adherence of the approved Standard Operating procedures.
– Ensuring high level of customer satisfaction as per the bank’s customer service standards and guidelines.
– Coordinate centralization and standardization of operational processes across the bank and in conjunction with other control functions of the Bank.
– Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures, and manuals.
– Working closely with operations officers in performing quality control checks daily (tick back).
– Supervision of Branch Controls/Branch Operations Units
– Advising and guiding Branch operational staff on passing entries meant to effect reversals and corrections under their jurisdictions.
– Co-ordinate data cleanup exercises and liaise with Enterprise Risk Management on critical data sets as set by various regulations.
– Conduct regular checks on income leakages and co-ordinate process improvements to prevent leakages.
– Guiding and closing all audit exceptions and risk review findings within the Branches.
– Running business continuity plans and optimization initiatives.
– Any other duty assigned from time to time.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
– Bachelor’s degree
– Master’s degree would be an added advantage.
– At least Eight (8) years’ experience in banking environment, with a track record of success within operations and operational control environments.
– Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry.
– Excellent and demonstrated leadership capacity including possession of strategic development, monitoring,
– execution and reporting skills (Have a strategic outlook)
– Strong organizational, administrative, and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff.
– Professional Banking qualification (AKIB) is an added advantage.