Job Description
CAJ/JOB/009/08/2023
INDENT FOR THE POSITION OF ASSISTANT COMPLAINTS OFFICER II
JOB TITLE : ASSISTANT COMPLAINTS OFFICER II
REPORTING TO :ASSISTANT DIRECTOR COMPLAINTS, REGIONAL
COORDINATION & LEGAL SERVICES
DEPARTMENT : COMPLAINTS, INVESTIGATION & LEGAL SERVICES
JOB GRADE : CAJ 8
NO. OF POSTS :4
TERMS OF EMPLOYMENT : PERMANENT & PENSIONABLE
DUTY STATION : REGIONAL OFFICES/HEAD OFFICE
DUTIES AND RESPONSIBILITIES:
i Receiving and registering complaints;
ii Drafting reports on complaints;
iii Implementing strategies and guidelines on complaints handling;
iv Collating and compiling complaints received;
v Participating in formal hearings and inquiries on complaints;
vi Updating complaints database; and
vii Any other duties as may be assigned.
JOB SPECIFICATION
For appointment to this grade, an officer must have: -
i Diploma in any of the following disciplines: - Business Administration/ Management, Law, Counselling and Psychology or equivalent qualification from a recognized institution;
ii Three (3) years relevant experience
iii Certificate in Computer Application Skills from a recognized institution;
i Licensed court process server will be an added advantage.