Job Description
To lead the technology Card team and manage the related bank's applications including all card systems, agency banking, ATMs & CDMs, ensuring the smooth and efficient exchange of data between the different systems and the delivery of high-quality card services. The job Holder will be required to have extensive experience in various services and technologies with emphasis on emerging and modern solutions. He/She will be charged with responsibility to proactively review the existing landscape and put in place measures to ensure availability and throughput as per Service Level Objectives
Key Responsibilities
• Oversee and manage the card systems team, ensuring all team members are adequately trained and equipped to provide exceptional support.
• Develop and maintain processes and procedures for the support and maintenance of the bank's card systems. Develop and maintain the bank's technical documentation and procedures for support.
• Collaborate with the bank's technology and operations teams, development teams, architecture team, and channel support to ensure the smooth and efficient exchange of data between systems.
• Ensure all related card applications follow relevant regulations and standards, including cybersecurity and data privacy requirements.
• Manage vendor relationships for all card systems, negotiating service agreements and ensuring vendor performance meets the bank's expectations.
• Conduct regular preventive maintenance checks and routine health checks on related card systems and Implement observability of the landscape putting in place a mechanism to proactively identify and escalate exceptions.
• Develop and implement plans to upgrade and modernize the bank's card system infrastructure, including the transition to an enterprise-grade design with practices built in to ensure operational efficiency.
• Manage the bank's budget for card systems support and maintenance.
• Work independently and collaboratively with other support teams to troubleshoot all related platforms, performance issues and tune the environment based on findings to achieve desired outcomes.
• Document and implement service development governance and standards. Coordinate releases of new products and services into production, ensure alignment of all stakeholders, review runbooks and change work instructions to ensure deployment as per plan while achieving non-functional and operational requirements.
The Person
For the above position, the successful applicant should have the following:
• Bachelor’s Degree in IT/Computer Science or Technical related
• Proficiency in Linux, SQL, Card & Agency Related Technologies
• Master’s degree in project management, Computer Science or business related will be an added advantage.
• Minimum 7 Years’ working experience is Required.
• 5 years’ experience, Strong fundamental knowledge in Card and Agency Systems
• 5 years’ Experience working with RDBMS such as Oracle, Mongo DB etc
• 5 years working experience in Linux systems administration.
• 3 years’ Experience in Banking Ops
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.