Job Description
Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment
• Executes daily surveillance of building and equipment and reports all building and customer defects
• Monitors performance of equipment and installations and co-provides input on power usage and capacity planning. Provides data for input into reports, such as electric meter data
• Provides data for input into reports, such as electric meter data
• Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level Agreements (SLAs) and Measure of Performance (MOP)
• Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs and MOP
• Responds to alarms and handles or escalates alarms according to guidelines
• Provides practical direction for external security employees
• Participates in inventory control of supplies
• Makes suggestions for improving the quality and effectiveness of the data centre
• Participates in the full continuous (24×7) call-out team and/or shifts
Execute Customer Implementation process
• Acts as a first point of contact for customer deliveries and removals, prepares and plans operational activities and informs the local security team
• Provides CIM team with technical support and acts as first point of contact for CIM
questions both internally and externally prior to escalation to CIM
Provide customer service support
• Carries out performance-tuning operations on data centre systems to ensure high level of power availability, and security.
Supports Sales team in pre-sales technical support
• Perform day-to-day client management activities
• Ensures that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
• Supports the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues
Requirements
• BSc Degree or Higher Diploma in a technical field such as Computer Science, Electrical and Electronics Engineering or Telecommunications Engineering
• 5 years of work experience in IT, Telecom or Electrical and Electronics environment.
• Knowledge of technical requirements and builds for power infrastructures for data centres and telecommunication/IT equipment