Job Description
Salary: 40k,
Our client is a leading paper packaging manufacturer in Kenya and the East Africa region. They seek to hire a Direct Sales Representative who will respond to walk-in customers, attend to customer inquiries through social media i.e. emails, WhatsApp, Facebook, Instagram, X (Twitter) etc. by providing product information, price and delivery timelines.
Responsibilities
• Answer customers’ questions about products, prices, availability and product uses.
• Meeting daily, weekly, and monthly sales targets
• Handling customer complaints in liaison with quality and production to provide timely feedback on the complaint raised.
• Preparing and sending quotes and proposals.
• Build and maintain relationships with clients and prospects
• Collect and analyses information and prepare data and sales reports
• Liaise with Dispatch/ sales admin to ensure goods are delivered to customers on time.
• Consult with clients after sales or contract signings to resolve problems and provide on-going support.
• Any other duties as and when assigned by the Management from time to time.
Requirements
• Diploma Sales & Marketing or any related field.
• 3yrs experience in an industrial manufacturing process environment (for entry level).
• Experience in paper industry will be an added advantage
• Proficiency in Microsoft Office.
• Self-starter with high sense of responsibility
• Ability to understand and resolve customer and process related problems
• Product Knowledge
• Proven customer support experience
• Achievement of individual monthly targets
• Customer retention 80% total outlet purchases every month.
• Customer recruitment (2 per month).
• Collection within credit terms.
• Reactivation of Dormant accounts (1) per month.
• Customer Service Relationship Management.
• Prepare weekly, monthly reports.
• Ability to multi-task, prioritize and manage time effectively
• Positive Attitude