Job Description
Job Title: Principal ICT Officer
Grade: EPZA 5
Ministry /Corporation: Export Processing Zone - Authority
Directorate: Research, Strategy and Compliance
Department: Resource Mobilization and ICT
Division: N/A
Section / Unit: ICT
Location / Work station: EPZA Head office
Reporting Relationships
Reports to: Assistant Manager, ICT
Direct reports: Senior ICT Officer
Indirect reports: ICT Officers
Job Purpose
The jobholder is responsible for implementing the approved departmental work plans, policies,
processes and procedures to support business objectives; The holder will be responsible for
Security, databases and infrastructure.
Key Responsibilities / Duties / Tasks
I. Managerial / Supervisory Responsibilities
a) Execute approved section’s work plans and budgets
b) Assist in the Preparation and submission all monthly, quarterly and annual reports for the
department
c) Assist in the Identification of training needs for the departmental staff
d) Participate in the development and review of the ICT strategy
e) Mentor and coach departmental staff
f) Participate as an alternate member to the ICT manager in various committees in the Institution
II. Operational Responsibilities / Tasks
a) Manage the network infrastructure from a design, implementation, planning, and installation
and support point of view.
b) Monitor the utilization of the network systems and forecast and advice on capacity changes;
reporting status to management. Identifying problems and bringing them to the Manager’s
attention with sufficient lead-time to avert crises
c) Undertake on-going maintenance (housekeeping, health checks etc.) and maintain Technical
Documentation for the systems, user manuals, license agreements, and documentation of
modifications and upgrades
d) Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work
focusing on advanced security, voice and wireless solutions.
e) Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work
focusing on advanced security, voice, PABX’s and wireless solutions.
f) Facilitate the availability of hardware and software relating to servers, storage, network and
communication systems for optimal performance and work towards minimal downtime of
infrastructure;
g) Develop policies on LAN/WAN availability, utilization and monitoring, and update
departmental policies and procedures on network management;
h) Liaise with the ICT Manager in identifying and prioritizing institutional infrastructure needs,
develop cost/benefit analysis and capacity plans and collaborate with other functions in
determining departmental specific needs;
i) Carry out regular audits and tests of the network infrastructure and apply necessary corrective
measures.
j) Facilitate automation of all EPZA’s network and infrastructure to improve inter-office
communication;
k) Establish a strong working relationship with external suppliers in order to enhance productivity
and manage costs, through negotiations and systems error escalations.
l) Formulate and implement information security strategies; directing system control development
and access management, monitoring, control, and evaluation.
m) Implement effective and efficient security measures that ensure network, systems and data
security and recovery from internal and external security threats. These include network EPZA
data access policies and restrictions
n) Assess the Authority’s information security measures, such as Unified Threat Management
Devices, firewalls, anti-virus software and passwords, to identify any weak points that might
make information systems vulnerable to attack.
o) Carry out simulated attacks to test the efficiency of EPZA’s security measures and prioritize
security coverage to ensure that strategically important data, such as member registration
information, receives the highest levels of protection.
p) Provide training for EPZA employees, explaining security risks and demonstrating good
practices, such as using strong passwords and protecting data when they use mobile devices
outside the office.
q) Set up procedures and automated processes to monitor the status of computers and networks
to detect unusual patterns of behaviour and respond as necessary
r) Analyse reports generated by the monitoring system to identify trends that might indicate a
future risk;
s) Prepare and submit monthly reports on the security levels of EPZA information
t) Establishes system safeguards by directing disaster preparedness development; conducting
preparedness tests
u) Advice the ICT Manager on critical security issues; recommending risk-reduction solutions
Job Dimensions:
I. Financial Responsibility:
Participate in the preparation of budgets
II. Responsibility for Physical Assets
Responsible for physical assets assigned by the institution;
III. Decision Making:
a) Makes strategic, operational and financial decisions for the section
b) Plans the work of subordinates
c) Assigns work to subordinates
d) Monitors subordinates work performance
IV. Working conditions:
Work predominantly within the office
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
a) Masters Degree in Business Information Technology, Computer Science or related field from
a recognized Institution;
b) Bachelors degree in Business Information Technology or Computer Science or a related
field from a recognized Institution;
Professional Qualifications / Membership to professional bodies
a) Have attended Management Course lasting not less than 2 weeks from a recognized
Institution:
b) Memberships to a relevant professional body;
c) Relevant IT Certification and
d) Meets the provision of Chapter six of the Constitution.
Previous relevant work experience required.
Have Six (6) years’ experience and served as Senior ICT Officer or similar position in the Public
Service or reputable organization for three (3) years
Need to know: Attributes:
ICT proficiency Good communication skills
Interpersonal skills
Attention to details