Job Description
The Nairobi Hospital, a leading health care institution in Eastern Africa has an excellent career
opportunity for an individual who possesses a passion for excellence, strong work ethic, results
oriented and committed to continuous improvement. The successful candidate will be a team
player with the ability to effectively add value to enabling good patient outcomes and shape best
clinical and non-clinical practice in line with our Strategic Plan (2019-2024).
SOCIAL WORKER REF: TNH/HRD/SW/02/2024
Reporting to the Charge Nurse, the successful candidate will address the social, psychological
and emotional needs of patients and their families in order to promote optimal state of health in
line with the Hospital’s patient care objectives.
ROLES AND RESPONSIBILITIES
Provide counselling services to special needs patients and their families as requested by
doctors, nurses and administration;
Act as the link between the special needs patients, family, clinicians, nurses and management;
Assess all charity patients through interviews, carrying out reference checks to clarify if they
really need the charity and advice the Almonas Fund Committee and League of Friends;
Provide counselling services to patients and staff as requested by doctors and management.
Maintain confidentiality on all matters related to the patient’s family, hospital and Charity
Fund.
Assess patients’ adherence as per the existing SOPs;
Prepare and submit timely and accurate reports;
Document patients’ information in the registers, patients’ files and the system;
Mentor peer mentors and support group leaders;
Address emerging issues of patients, families and staff;
Report child abuse cases to relevant child welfare authorities;
Handle patient’s cases including interviewing patients with difficulties in meeting their bills
and prepare related reports with appropriate recommendations;
Participate in hospital charity programs including needy patients and cleft-lip charity
program and carry out assessment of needy cases to establish their economic status, capability
to pay and which patient deserves financial support
Provide counselling to mothers who want to put their children for adoption and liaise with
relevant agencies to initiate the adoption process;
Make visitation rounds to long-stay patients;
Prepare the patients whose conditions have changed such as patients who need to use
wheelchairs;
Act as the Secretary to the Almonas Fund committee, provide recommendations on deserving
cases and monitor budget implementation;
Debrief for staff, those in quarantine and isolation wards;
Be a facilitator of cancer support group; and
Any other responsibilities that may be assigned to the job holder by the supervisor from time
to time.
Knowledge, experience and qualifications required
Bachelor’s degree in Social Work, Counselling or any other related field from a recognized
institution.
Diploma in counselling and Psychology
Must be a registered member with the Kenya Counsellors and Psychologists Association
and hold a valid practicing license.
Minimum of 5 years counselling experience.
Competencies Technical & Behavioural competencies
Counselling skills
Listening skills
Empathy
Networking skills
Ability to work for long hours under pressure
Drive and openness to learning
Time management skills
Interpersonal skills
Effective decision making and judgement skills
Analytical skills
Attention to detail
Planning and organising skills
Communication skills including presentation and facilitation skills
Team working skills
Accountability
Integrity