Job Description
Position Summary
Your will be responsible for delivery of all over the Counter services including receiving,
disseminating of both cash and cheque services as well as expansion of existing member
relationships through cross selling.
Main Responsibilities
• Receive and account for cash and cheque deposits from members, treasury, and other
tellers.
• Make payments against proper authorization and procedure to various payees with valid
demands and accounts for such payments appropriately and accurately.
• Positively identify all persons being paid and those making deposits across the counter.
• Specify the denominations and total amounts paid / received on the reverse/ face as the
case may be.
• Use intelligence and instinct to verify the authenticity of the persons presenting instruments
for payment for example identity cards, etc.
• Liaise with other staff to detect and report all suspicious cases of fraud and forgeries.
• Ensure that cash is always safe and the Teller’s stamp is kept safely.
• Handle member enquiries such as balance enquiries and transaction enquiries to the
satisfaction of members
• Organize the cubicle and the till in an orderly manner to provide the right working
environment and image of the society.
• Ensure accurate records pertaining to FOSA operations are maintained.
• Perform any other duties as assigned from time to time.
Knowledge: Qualifications & Experience
• Diploma in Business Administration or its equivalent
• CPA, ACCA Part II
• A bachelor’s degree in business management or its equivalent will be an added advantage
• A minimum of 3 years’ experience in a financial institution.
• Minimum of C plain in O level
Personal Attributes required for this role:
• A person of integrity
• Good communication and interpersonal skills
• Excellent analytical and reporting skills
• Excellent problem solving and decision-making skills
• Attentive to details
• Self-driven and flexible
• Proficient in MS Office & excel.
Key Relationships:
Direct Reports to this Role:
• None
Internal Contacts:
• All departments
External Contacts:
• Members