Job Description
Head of Custodial Services
Reporting To: Head of Treasury
Overall Job Purpose
The Head of Custodial will be responsible for providing leadership in developing and implementing custodial and trustee service business at HFC.
Principle Accountabilities
• Leading the Custody team for efficient operations, excellent client service and business growth, to ensure profitability numbers are met and exceeded
• To enhance Custody and Trustee business by facilitating favorable market practices/policies and fostering good client relationship.
• Provide a consistently high quality overall marketing and client relationship management to clients/customers & taking overall responsibility for the Custodial Services operations.
• Making sure that the unit prepares and dispatches/delivers reports to our Custody clients in accordance with set Service Level Agreements.
• Co-ordination, maintenance and compliance on duties and responsibilities under the unit trust, Trustee services and facility agency/registrar business.
• Understanding of the overall risks associated with the Custody operations and ensure there are sufficient and effective controls to manage these risks.
• Providing a readily available, service-focused, knowledgeable and experienced point of contact for new and existing market customers.
• Ensuring that the customers’ Custodial and holistic banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts; mandates; agreements; and market regulatory requirements.
• Understanding the roles and functions of the entire back-office in case there is need to act as a back-up in any of those roles and functions.
• Maintaining a high level of integrity and ethical standards commensurate with the requirements of market best practice.
Minimum Qualifications, Knowledge and Experience
• A degree in business or related subjects.
• An MBA would be an added advantage.
• Banking experience of at least 5 years in Custodial Services 2 of which at senior level
Key Competencies and Skills
• Senior level client management,
• Sales management
• People management.
• Strong interpersonal skills,
• Presentation and negotiation skills,
• Oral and written communications.
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