Job Description
Overall Job Purpose
The Fraud Analyst will be responsible for reviewing transactions and collating data from various sources with a view to identify fraudulent and suspicious transactions, institute prompt mitigation actions and create awareness on fraud trends across the Bank network.
Principle Accountabilities
• Constantly monitor and identify high-risk and unauthorized transactions and fraudulent accounts.
• Identify fraudulent transactions and institute prompt mitigating actions.
• Review daily reports & escalate suspicious transactions to relevant stakeholders.
• Recommend and action appropriate holds on accounts identified as having potentially fraudulent issues.
• Contact Customers & Banks to verify transactions and resolve fraud-related account issues, if fraud confirmed, initiate investigations and dispute process.
• Facilitate understanding of fraud prevention and detection across the Bank network.
• Track status of resolved items to provide a record of activities and support identification of trends or persistent issues.
Minimum Qualifications, Knowledge and Experience
• University Degree in Computer Science / Finance / Business/ Banking / Criminal Justice studies.
• At least 2 years’ experience in Banking Operations; 1 years’ experience in Fraud Monitoring, Prevention and Detection
• Experience using Analytics techniques in Linear and Logistic Regression, Clustering Techniques, Neural Network, Decision Trees is an added advantage.
• Familiarity with wide array of Fraud Analysis tools, applications and solutions.
Key Competencies and Skills
• Attention to detail
• Organization skills
• Problem-solving skills
• Trustworthiness
• Computer competency