Job Description
Closing Date: March 28, 2022.
Job Ref. No. JLIL038
Position: Senior Project Manager
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.
We currently have an exciting career opportunity for Senior Project Manager, Jubilee Life Insurance Limited. The position holder will report to the Head of ICT, Jubilee Life Insurance Limited and will be based at Head Office in Nairobi.
Role Purpose
The role holder will be responsible for managing and overseeing all projects within the Life Company from inception through to handover to business, ensuring the delivery of specified products and services within the agreed timelines, quality, and cost parameters. The role holder will develop, streamline, and nurture key relationships with project stakeholders, encouraging a future-orientation and championing the values of the organization.
Main Responsibilities
1. Plan, develop, implement, and manage all digitization projects for the Life Company. Coordinate interdepartmental functions to minimize delays and work with the business on a regular basis to review deliverables and ensure deadlines are met.
2. Develop project strategy and supporting business case. Lead in the development of the strategic approach for the program, its major time frames, and a definition of its major deliverables to address needed goals and outcomes.
3. Lead the business team in establishing project direction, identifying interdependencies, communicating requirements, tracking progress, making decisions, and resolving conflicts and issues.
4. Establish and monitor performance metrics and goals for projects, including process measures, outcomes measures and financial measures. Document and present project results through operational reports, outcomes studies and presentations.
5. Own and make needed decisions to ensure the successful resolution of all issues, problems and changes within the project that do not alter or defer significantly from the agreed upon milestones and major deliverables.
6. Identify specific project evolutionary needs, changes and direct the development of appropriate approach, plans and deliverable alterations focused on optimizing success and goal achievement.
7. Develop and manage budgets to control expenditures in accordance with project budget allocations, together with the conformance to timing, limits and usage of funding as agreed upon in the spending plan for the assigned project(s).
8. Ensure that the project fully cooperates with the organizational governance functions and provides oversight for the definition and exercise of regular restatement and reporting required by organizational governance policies.
9. Manage vendor relationships and negotiate, administer, and monitor project contracts to ensure vendors meet service level agreements.
10. Conduct reviews to assess project outcomes and to identify and capture lessons learned to enable continuous improvement. Contribute to the provision of documentation for new or improved processes, products, and services and to ensure that good practice is disseminated throughout the organisation.
11. Review and implement standard operating procedures for all business units within the Life Company and liaise with the functional heads to ensure full compliance with the agreed standards, systems, and procedures
12. Regularly audit the exceptional and anomaly reports to ensure that corrective actions are being taken and highlight areas that the operational functions need to review.
13. Review overall customer experience by analyzing complaints, ensuring root cause analysis is done and corrective actions taken.
14. Take the lead on internal and external audits, as well as ISO audit, to ensure full compliance and resolution of any audit queries
Key Competencies
1. Visionary Leadership
2. Entrepreneurial Spirit
3. Market Awareness
4. Customer Focus
5. Excellent communication skills: both verbal and written
6. Continuous Innovation
Qualifications
1. Bachelor ‘s degree in Project Management or any other related field
2. Certification in PMP or Prince 2
Relevant Experience
Minimum of 6 years’ experience, preferably in the insurance and banking industry.