Job Description
Duties and Responsibilities
i. Assisting in defining and validating business requirements, including the identification and assessment of gaps between such requirements and SAP functional capabilities.
ii. Participating in process design activities and workshops (business blueprinting) and create business process definitions.
iii. Guiding business users on scope and estimate system changes for SAP processes.
iv. Reviewing and approving definitive business processes for alignment with SAP technologies and architectures.
v. Performing configuration and functional design to support solutions and processes utilizing SAP.
vi. Coordinating development efforts with the technical resources within the SAP platform.
vii. Working closely with other SAP Analysts and business users to design, implement and enhance work products and processes.
viii. Responsible for resolving functional, configuration, and data errors in the system and providing Level 1 support to resolve problems in the use of the SAP screens, tools, and processes.
ix. Monitoring and ensuring that SAP is operating efficiently and the data between the ERP modules of SAP and ancillary systems are consistent, resolve data process errors in a timely manner.
x. Identifying and coordining application of the OSS Notes and ensure appropriate table files are maintained.
xi. Supporting testing of SAP modifications, fixes, and planning and implementation of new releases.
xii. Planning business process and functional application solutions and annual budgets as per requirements.
xiii. Act as a change agent for business process adoption and improvement.
xiv. Facilitating functional workshops with business users and key stakeholders.
xv. Providing training to process owner(s) and end users for any changes resulting from problem resolution and provide functional support in user training.
xvi. Developing and maintaining functional, technical, system solution, design, and testing documentation and specifications.
xvii. Assisting stakeholders and users in the development of appropriate reports; review and assist with the maintenance and development of new documents as appropriate.
xviii. Assisting with security administration as related to access controls as needed.
Person Specifications
For appointment to this grade an officer must have: -
i. Bachelor’s degree in Computer Science, Information Systems, Information Technology or any other IT related field.
ii. Relevant Post Graduate qualification is an added advantage.
iii. Certification in SAP (HCM or FICO).
iv. Member of a relevant professional body.
v. Eight years relevant work experience.