Job Description
Ref: IPOA/HR/02/2023
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
A Master’s degree in any of the following disciplines:- Law, Public Policy Development, Dispute Resolution, Counselling Psychology, Social Sciences or equivalent qualifications from a recognized institution;
Professional Qualifications / Membership to professional bodies
• Certificate in either Corporate Governance or Strategic Leadership Development Programme from a recognized institution;
• Registered with a relevant Professional Body where applicable;
• Certificate in computer application skills;
Previous relevant work experience required.
• Served for a minimum period of three (3) years in the grade of either Principal
• Complaints Management Officer or for a period of twelve (12) years in
• Complaints services, three (3) of which must have been in a management level in
• the Public Service or Private Sector