Job Description
RESPONSIBILITIES:
In this role, you will provide first-line helpdesk support to and be part of our Labour Hire Desk team to support the general administration within Tatu City
Responsibilities
• Responsible for accurately inputting data for new labour requests
• Ensure the smooth running of office administration including filing and phone call management
• Monitor the transfer of labour across the project, to deliver the best solutions for the Project.
• Partner with all areas of the project to ensure the right quantity, quality
• Co-ordinating Labour forecasting needs across the projects within Tatu City
• Ensure job openings at labour desks are distributed to the neighboring community
• Provide a friendly and professional point of contact for customers for any queries or concerns. Handle incoming calls and manage outgoing calls as required.
• Completing administration tasks assigned, attendance and payroll for the contractors
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
• Respond to queries
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
REQUIREMENTS
Hard skills and experience:
• Bachelor’s degree in HR or Business Administration with at least 3 years’ experience in a similar set up
• Demonstrates excellent Customer Service
• Previous experience of operative labour teams within a civil engineering or construction business.
• Proven ability to organize labour resourcing requirements.