Job Description
Job Ref. No. JLIL141
Position: Pension Administrator
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa.
Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in
East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East
Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and
Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi
Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are
highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an
A+ in Tanzania. For more information, visit www.JubileeInsurance.com.
We currently have an exciting career opportunity for Pension Administrator within Jubilee Life Insurance Limited.
The position holder will report to the Assistant Manager – Pension Administration and will be based at Head Office
in Nairobi.
Role Purpose
Assist in conserving existing business while providing superior services to retirement benefits business clients in full
compliance with the laid down procedures and guidelines as set out in the operations manuals.
Main Responsibilities
1. Business Growth: Conserving existing business and offering alternative products to existing clients e.g. annuity,
cross sell and following up/providing leads for new business.
2. Relationships Management: Building strong business relationships with our existing clients and intermediaries.
3. Data Management: Maintaining accurate records for the retirement benefits clients (Deposit Administration
Clients).
4. Customer Care: Providing superior services to Retirement Benefits clients. Making regular visits to clients and
preparing reports on the client’s needs.
5. Implementing Benefits: Processing & ensuring timely settlement of payments, issuance of member’s
statements, preparing accounts and other benefits within the set service standards.
6. Statistical Analysis & Returns: Preparing summary/ statistical reports of the Retirement Benefits schemes. Also
preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines
provided.
7. Scheme Compliance: Ensuring all schemes are managed and administered in full compliance of existing
legislation.
Key Competencies
1. Visionary Entrepreneurial Spirit
2. Market Awareness
3. Customer Focus
4. Continuous Innovation
5. Ownership & Commitment
6. Team Spirit
Qualifications
1. BSc. in Mathematics, Statistics, Actuarial, Business or any other related field.
2. IT proficiency (especially excellent command in MS Word, Excel, PowerPoint and Outlook)
3. TDPK Qualification will be an added advantage.
Relevant Experience
1. At least 3 years’ experience in a similar role.
2. Knowledge of legislation governing Retirement Benefits and Insurance in Kenya will be an added advantage.