Job Description
SALES OFFICER - ICTA 6 (1 Position)
Job purpose
The Sales Officer will be responsible for sales focusing on new customer acquisition,
customer retention and growth opportunities with current customer base.
The Sales Officer will be in daily contact with current and prospective customers
within the assigned. The incumbent will manage opportunity and up-selling current
accounts and will solicit new business opportunities in the region.
Working closely with the technical teams, to support all sales needs, and will drive
growth in the market.
a) Job Description
i. Build and maintain client relations
ii. Work with the internal department such as Network Operations Centre to
engage the audience and clients more deeply
iii. Meet and exceed KPIs and sales targets
iv. Follow organization policies and regulations that affect the sales department
v. Proactively pursue new business and sales opportunities
vi. Solve problems for clients and customers by developing innovative and tailored
sales solutions
vii. Tracking the sales goals and reporting results as necessary
viii. Evaluating sales practices and processes to see if they’re having the desired
impact
ix. Promoting organization products
x. Proactively assess, clarify, and validate customer needs on an ongoing basis
xi. Maintain high customer satisfaction ratings that meet company standards
b) Qualifications:
i. Bachelor’s degree in Business, Marketing or Business Information Technology or
equivalent from a recognized institution
ii. Three years (3) relevant work experience, strong experience and knowledge in
the IT Security and/or Networking market
iii. Experience in a complex sales environment, managing demanding customer
accounts
iv. Confident self-starter with integrity and accountability; an exemplary track
record of consistent achievement in a start-up experience is a plus
v. Highly competitive, and entrepreneurial individual with a desire to tackle
challenging opportunities
vi. A passion for winning, a strong aptitude for business strategy and excellent
collaboration skills
c) Competencies
i. Outstanding oral and written communication skills
ii. Strong negotiation and managerial/leadership skills
iii. Decisive problem-solving ability and capability to assess people and situations
with accuracy
iv. Ability to deliver a clear and compelling value proposition to
customers/partners
v. Ability to thrive in a fast paced, start-up, team-oriented environment
vi. Demonstrated leadership skills