Job Description
Customer Service Advisor Job
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Job Title: Customer Service Advisor
Hiring Organization: Bamburi Cement
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Manufacturing
Job Type: Full Time
Salary: KES
Date Posted: 07/26/2023
Enhancing the customer’s experience through efficient service delivery and timely resolution of an issues that arise. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues.
About You
You have strong leadership and people management capability. Adept analytical thinker with strong written and verbal communications and decision-making skills. With a track record of high integrity while working.
Your qualifications, experience & skills
• A degree in Business Administration, Marketing or Communication from a recognized University with a minimum 2 years’ experience in a busy sales or customer service environment
• Experience with ERPs (Enterprise Resource Applications e.g. JDE, SAP)
• Excellent working knowledge of MS Excel and specifically spreadsheet design
• Excellent communication and interpersonal skills
• Highly motivated, dynamic, self-driven with ability to work with minimal supervision
• Ability to work and communicate in a culturally diverse environment