Job Description
PURPOSE:
To assess and prudently underwrite Medical Business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.
PRIMARY RESPONSIBILITIES:
• Accept or reject risk in line with the set underwriting guidelines;
• Process renewals, endorsements and follow up on Quotations;
• Reconciliation of underwriting issues;
• Respond to customer and intermediaries’ enquiries;
• Raise refunds for customers and service providers;
• To ensure proper and accurate debiting and crediting for all Retail proposals;
• Prepare and dispatch debit/ credit notes, member schedules premium and statements, utilization reports, letters to clients/ schemes;
• Process and dispatch membership cards to clients and intermediaries and
• Cancellation of policies due to non-payment of premiums.
• Review of Reconciliation of underwriting issues processed by Policy Administration Assistants;
• Preparation of weekly and monthly retail reports;
• Prepare travel letters on request to clients and intermediaries;
• Maintain accurate and clean membership records;
• Maintain an accurate record of all client correspondence in the client’s file;
• Handling customer service issues relating to membership, scope of cover, premiums and commissions
• Prepare cover confirmation letters when required by members for overseas travel purposes
• Ensure that all Retail business correspondence and data relating to membership administration are safely stored for future retrieval and reference.
• Resolution of claims issues within 5 days
• Send renewal Invite notices for all Retail policies;
• Issue decline letters
• Renewal follow ups and reminders
• Issuance of Medical examination letters
• Any other duty as may be given by the Supervisor/Underwriting Manager;
Key Skills, Knowledge, Experience and Behavioral Competencies
These are defined as;
Proficiency Level Description
Essential E
Desirable D
Academic and Professional Requirements
Particulars Detail Specific Field or Qualification Need
Type
Education Bachelor’s Degree Bachelor’s degree in a business-related field. E
Computer literate in MS Office and other office applications E
Progress towards CII or IIK E
Experience Required:
Description Required years of experience Need Type
Background in Actuarial Science or Statistics will be an added advantage 2 D
Behavioral Competencies
These are defined as:
Proficiency Level Proficiency Definitions
Level 2
Basic (B)
• Applies the competency in somewhat difficult situations.
• Requires frequent guidance.
Core Competencies Proficiency Required
1. Customer Focus B
2. Business Acumen B
3. Driving Innovation B
4. Driving Business Performance B
5. Negotiation and Influence B
6. Effective Communication B
Leadership Competency Proficiency Required
1. Planning and organizing B
2. Accountability B
3. Quality Decision Making B
4. Building Partnerships B
5. Continuous Learning B
6. Emotional Intelligence B
7. Conflict Management B
Special Position Requirements ( Optional section: any travel, security, hazard or related special conditions which apply to the position)
• The role holder may be required to travel to distant branches or wherever the Company has any interest.
• Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.