Job Description
Duties and Responsibilities
· Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation as per the company guidelines.
· Receive and post all food and beverage checks into the hotel computer system.
· Process all payment methods in accordance with company accounting procedures and policy.
· Obtain assigned float and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
· Count float at end of shift, complete designated cashier reports, resolve any discrepancies drop off receipts, and secure bank.
· Understand the food and beverage services being provided, including any promotions.
· Manage customer or team member inquiries and complaints
· Adhere to the daily checklists and notify management of any discrepancies.
· Set up and organize cashier workstation with designated supplies, forms, and resource materials and maintain cleanliness of workstation at all times.
· Perform other reasonable job duties as requested by Hotel Manager.
Key Requirements Skills, experience and qualification
· High school graduate or equivalent experience. (Hospitality certification is a plus.)
· 3 years’ experience in a similar role preferable in busy hotel.
· Excellent English verbal, written and reading skills.
· Excellent mathematical and analytical skills.
· Working knowledge of various computer software programs (MS Office,restaurant management software, POS).
· Customer service oriented with a lively, energetic, and outgoing personality.
· Well-organized and detail-oriented.
· Must have accounting background