Job Description
Department: Operations,
Reporting to: CEO,
Gross Salary: Ksh 70k – 100k
Our client in the retail industry is seeking to hire a Head of Operations who will handle Customer relationship management between the Company and key partners Safaricom PLC and coordination of Head office operations.
Responsibilities:
• Manage partner relationships; with Safaricom/Carl care and follow up on agreed deliverables in our engagements.
• Formulate and implement business strategies for constantly improving sub agents performance
• Coordinate smooth operations of the department personnel
• Trouble shooting and resolving risks and failures within the department in a timely manner.
• Conduct quality control of the different functions of the operations department
• Provide periodic (weekly/monthly/quarterly) reports to be used for decision making by the management team in regards to operational matters. Liaise with HR in recruitment of departmental personnel
• Train and review performance of departmental personnel Safaricom business debt management
• Conduct weekly visits to GEA branches and sub agents assess performance of operations; take action to resolve challenges and provide weekly reports. Holding briefs with management on Safaricom business trends
• Continuous improvement of mpesa sub agents performance Meeting partnership objectives of our key partnerships Good customer relationship with Mpesa sub agents
• Efficiently run operations department with few to no errors.
• Working Circumstances and equipment
• Office environment with use of computers and phones
• Field visits transport allowance provided
• Direct Reports: Drivers, Procurement team, Smartphone Repair Technicians.
Qualifications:
• Bachelor’s degree in business, computer science, or a related field.
• Minimum of 5 years’ experience managing operations or in a similar role.
• Experience in the retail Industry is an added advantage.
• Knowledge of business functions.
• Solid knowledge of data analytics.
• Strong mathematical literacy.
• Excellent organizational and leadership qualities.
• A strategic thinker.