Job Description
Current Job Title : Food and Beverage Waiter / waitress
Reports to : Food and Beverage Supervisors and Outlets
Manager
Department : F&B Service
Location : Glee Hotel Nairobi
Required: Immediately
Job Summary
welcoming and seating guests, taking guest orders, communicating them effectively
to the kitchen and in addition, memorizing the menu and offering recommendations to
upsell appetizers, desserts, or drinks.
Key Requirements:
• Excellent customer service skills.
• The ability to work well with others.
• The ability to accept criticism and work well under pressure.
• Very attentive to details.
• Excellent verbal communication skills.
• A desire to help people.
• Active listening skills.
• Endurance to walk and stand for long hours.
• Sharp and good memory
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.
Minimum Qualifications
Minimum education:
•Diploma / Certificate in Food and Beverage Sales and services
Job Overview
Minimum experience:
• Computer literate in Microsoft Window applications and or relevant computer applications
required.
• Working knowledge of hotel system micros and Material Control.
Language skills: Very good command of written and spoken English, an active listener with high
emotional intelligence and Body Language
Required certificates: Relevant F&B Certificate from a recognized institution or Equivalent