Job Description
MG5
Reporting to the Assistant Manager, Marketing, Member & Customer experience, he/she
will be responsible for Participating in aggressive and innovative marketing campaigns,
including activations, media management & experiential campaigns.
KEY RESPONSIBILITIES:
• Participate in brand building activities through extensive member education using
media, road shows and sponsorships;
• Support Customer Service initiatives to ensure customer satisfaction;
• Keep inventory and oversees the distribution of marketing and sensitization
materials to the branches/regions;
• Support branches and regions with their marketing activities;
• Participate in event management;
• Receive correspondences for the institution, sign for receipt and facilitate dispatch
to the respective office or persons;
• Collect customer feedback and prepare weekly reports to help in improving
products/services;
• Cross sell the Institute's products to potential and existing customers to aid the
department in meeting its targets
• Conduct live chats with potential customers who visit NSSF Website to ensure they
are well informed, and they receive all the needed customer support;
• Manage SMS code through generating daily SMS reports and respond accordingly,
to enhance efficient communication with customers;
• Follow up on online queries to convert online leads to customers; and
• Participate in marketing campaigns to create awareness of the Fund’s products
JOB REQUIREMENTS/SPECIFICATIONS:
• Bachelor’s Degree in Marketing, Business Administration or related field from a
recognized institution;
• Masters’ Degree in Marketing, Business Administration or related field from a
recognized institution is an added advantage;
• Professional Qualification in Marketing, Business Administration or related field;
• At least seven (7) years’ relevant cumulative work experience, three (3) of which
should be in a supervisory position;
• Membership to a relevant and accredited professional body such as the Marketing
Society of Kenya (MSK) and in good standing.