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Senior Assistant Officer, Marketing/Member and Customer Experience at National Social Security Fund

  • Experience Required:Not Specified
  • Total Positions:1
  • Job Type: Full Time
  • Job Category: Administration
  • Minimum Education: Certificate
  • Job Location: Nairobi, Kenya
  • Posted on: November 21, 2023
  • Last Date: December 11, 2023

Job Description


Reporting to the Marketing/Member & Customer experience Officer he/she will be
responsible for handling and resolving customer complaints regarding Fund

• Answer phone calls from customers and responding to customer inquiries and
• Research on required information using available resources;
• Provide customers with the service and product information;
• Identify, escalating priority issues and reporting to the high-level management;
• Route inbound calls appropriately.

• Diploma in any of the following disciplines: Public Relations, Marketing,
Communication Skills, Telephone Operation, Reception & Front Office or related field
from a recognized institution or Certificate in the above fields with Satisfactory

Skills Required

Proficiency in Computer Applications
Telephone Handling Skills
Customer Service Skills

Application Details

This job has expired and application is not allowed