Senior Assistant Officer, Marketing/Member and Customer Experience at National Social Security Fund

National Social Security Fund

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Experience Required:Not Specified
Total Positions:1
Job Type: Full Time
Job Category: Administration
Minimum Education: Certificate
Job Location: Nairobi, Kenya
Posted on: November 21, 2023
Last Date: December 11, 2023

Job Description

UG1

Reporting to the Marketing/Member & Customer experience Officer he/she will be
responsible for handling and resolving customer complaints regarding Fund
products/processes.

JOB PURPOSE:
• Answer phone calls from customers and responding to customer inquiries and
complaints;
• Research on required information using available resources;
• Provide customers with the service and product information;
• Identify, escalating priority issues and reporting to the high-level management;
• Route inbound calls appropriately.

REQUIRED QUALIFICATIONS:
• Diploma in any of the following disciplines: Public Relations, Marketing,
Communication Skills, Telephone Operation, Reception & Front Office or related field
from a recognized institution or Certificate in the above fields with Satisfactory
experience.

Skills Required

Proficiency in Computer Applications
Telephone Handling Skills
Customer Service Skills

Application Details

Interested applicants are required to send a cover letter, Curriculum Vitae and copies of
certificates/testimonials by hand/courier in an envelope that is clearly marked indicating
the position applied for OR drop the application to the Mail Office, Social Security House,
Bishops Road, Block ‘A’, Western Wing, Ground Floor by Monday, 11th December, 2023 at 5.00 p.m.

All letters should be addressed to:
The Managing Trustee/CEO
National Social Security Fund
P.O. Box 30599-00100
NAIROBI

Please note that only shortlisted candidates shall be contacted. Canvassing will
lead to automatic disqualification. Candidates are advised that the Fund does not
have any agents and will undertake this recruitment without charging any fees
whatsoever.

NSSF IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY AND
GENDER EQUALITY