Job Description
UG1
Reporting to the Marketing/Member & Customer experience Officer he/she will be
responsible for handling and resolving customer complaints regarding Fund
products/processes.
JOB PURPOSE:
• Answer phone calls from customers and responding to customer inquiries and
complaints;
• Research on required information using available resources;
• Provide customers with the service and product information;
• Identify, escalating priority issues and reporting to the high-level management;
• Route inbound calls appropriately.
REQUIRED QUALIFICATIONS:
• Diploma in any of the following disciplines: Public Relations, Marketing,
Communication Skills, Telephone Operation, Reception & Front Office or related field
from a recognized institution or Certificate in the above fields with Satisfactory
experience.