Job Description
Reports to: General Manager
Responsibilities summary:
• Maintain a professional and high quality service oriented environment at all times.
• Creates and price new menus with the menu development team
• Coordinates with purchasing to insure that all purchases conform to Food and Beverage department purchase orders
• Weekly audit of Food and Beverage quotation sheets and invoices or delivery tickets
• Reviews and evaluates the bi-monthly food and beverage cost index
• Establish, maintains and improves production standards
• Delivers hotel’s food and beverage service standards
• Develops with the Conference coordinator menus and acceptable levels and products, this includes proposals, contracts
• Delivers governments sanitation requirements
• Undertake responsibility for Scheduling and Payroll of the department.
• Set Food & Beverage department Budget, monitor Profit & Loss and cash handling throughout the year.
• Coordinate daily activities with hotel management team on a daily basis.
• Hold monthly department meetings keeping staff informed of all activities in the hotel,
• Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Handle guest complaints
• Supervise all staff including selecting, training, evaluating, scheduling, counselling and disciplining in accordance to the company policies
• Maintain employee records concerning attendance and punctuality
• Participate in daily management briefs and disseminate information to front office depart
• Perform other hotel-related duties as required
Requirements
• Degree or Diploma in Food and Beverage from a reputable College or University.
• 3 years previous experience as Food and Beverage Manager in a 4* hotel.
• Good working knowledge of hotel computer applications.
• Good working knowledge of micro fidelio
• A passion for delivering exceptional levels of guest service.
• Able to work flexible hours.