Job Description
a) Job Specifications
Duties and responsibilities: -
i. Overall supervision of all human, financial and material resources of the department;
ii. Overseeing the development and implementation of a brand manual for the Service;
iii. Developing and ensuring compliance with the corporate identity of the Service;
iv. Overseeing the development and implementation of a communication strategy for the Service;
v. In charge of formulating and implementing creative communication strategies and public relations programs;
vi. Overseeing the regular update of the Service's website;
vii. Overseeing the promotion of a positive corporate image of Service to the public through promotions and campaigns;
viii. In charge of all public relation activities in the Service;
ix. Overseeing the branding and promoting the Service nationally and internationally;
x. Building synergy and enhancing collaboration between the public sector and private sector institution;
xi. Identifying and creating good working relations with all possible development partners;
xii. Managing and appraising departmental staff and identifying their training and section needs;
xiii. In consultation with the MD, managing and handling all negative publicity about the Service; and
xiv. Overseeing management of customer complaints in the Service.
b) Persons Specification
For appointment to this grade, a candidate must have: -
i. At least ten (10) years' experience in Corporate Communications in the public or private sector, five (5) of which must be in a management position;
ii. Bachelor's degree in Journalism or mass communication, public relations or its equivalent from a
iii. recognized institution;
iv. Master's degree in Journalism, Public Relations, Mass Communication or Social Sciences from a
v. university recognized in Kenya;
vi. Management course lasting not less than four (4) weeks;
vii. Post Graduate diploma in Journalism, mass communication or its equivalent from a recognized institution; if the degree is not in Journalism or mass Communication;
viii. Professional qualification and membership in a professional body in good standing where applicable;
ix. Proficiency in computer applications;
x. Compliance with Chapter Six of the Constitution of Kenya.
c) Skills
i. Proficiency in computer applications;
ii. Communication skills;
iii. Interpersonal skills;
iv. Report writing skills;
v. Negotiation skills;
vi. Problem solving skills.
d) Competencies
i. Ability to work under pressure;
ii. Ability to work independently and in a team;
iii. Ability to multi-task and prioritize work;
iv. Demonstrated ability to implement Quality Management Systems.