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Assistant Customer Care Job at Tea Board of Kenya

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  • Experience Required:Not Specified
  • Total Positions:1
  • Job Type: Full Time
  • Job Category: Customer Service
  • Minimum Education: Diploma
  • Job Location: Nairobi, Kenya
  • Posted on: January 30, 2024
  • Last Date: February 12, 2024

Job Description

(Reference No. TBK/ACC/002/24) ONE (1) POST

Gross salary : Consolidated (TBK JOB GRADE 8)
Leave allowance : As per TBK approved rate
Annual Leave : 30 working days per financial year
Medical Cover : As provided in the TBK Medical Scheme
Terms of Service : Permanent & Pensionable

(a) Duties and responsibilities at this level will entail: -
i. Guiding and ushering clients and visitors;
ii. Receiving and directing VIPs/Visitors to relevant offices;
iii. Assisting in organizing sitting arrangement during TBK events;
iv. Displaying information on notice board to guide members to various meeting rooms;
v. Registering, issuing and maintaining visitors passes;
vi. Keeping records and data of visitors;
vii. Receiving and directing telephone calls; and
viii. Collecting feedback forms from suggestion boxes weekly.

(b) Requirements for appointment
i. Diploma in any of the following: Customer Care, Mass Communication, Public Relations, Marketing, Front Office or related field from a recognized institution;
ii. Proficiency in computer application; and
iii. Meet the requirement of Chapter Six (6) of the Constitution.

OTHER REQUIREMENTS
Upon offer of employment, the successful candidates MUST satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 by providing copies of;

i. A valid Tax Compliance Certificate from Kenya Revenue Authority (KRA)
ii. A valid Certificate of Good Conduct from the Directorate of Criminal Investigation (DCI)
iii. A valid Clearance Certificate from the Higher Education Loans Board (HELB).
iv. A valid Clearance Certificate from an approved Credit Reference Bureau (CRB); and,
v. A valid Clearance form from the Ethics and Anti-Corruption Commission (EACC)

Skills Required

Customer Care Skills

Application Details


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