Job Description
IPOA/HR/11/2021: DIRECTOR OF COMPLAINTS MANAGEMENT AND LEGAL SERVICES - JOB GRADE, IPOA 2, 1 POSITION (CONSOLIDATED SALARY KES. 320,000 – 470,000) – Re-advertisement
Job Purpose: The Director of Complaints Management and Legal Services will provide leadership and direction in Complaints Management, Counselling Psychology and Legal Services as provided and guided under Sections 6 7, 24 and 31 of the IPOA Act.
This is a performance based contract and may be renewed subject to satisfactory performance
Reports to: The Chief Executive officer.
Direct reports: Head of Complaints Management; Head of Legal Services & In-charge, Counselling Unit
Job Description
The Director of Complaints Management and Legal Services is responsible for the following: -
1) Oversee the development and implementation of policies, strategies, manuals, plans, procedures and standards pertaining to Complaints management, legal and Counselling services;
2) Oversee receiving and processing of complaints, legal and counselling services;
3) Provide guidance and legal opinions to the Authority;
4) Spearhead the development and implementation of Directorate work plans, data, information, records and resources;
5) Oversee review of trends and patterns of reported police misconduct;
6) Spearhead audit and review of actions taken by Internal Affairs Unit (IAU) of the Service on complaints;
7) Provide leadership on court processes and alternative dispute resolution mechanisms;
8) Provide leadership, guidance, coaching and mentorship for the Directorate staff;
9) Manage employee performance management and competency development plans in the Directorate;
10) Oversee the development and implementation of Directorate annual budget, workplan and procurement plan;
11) Provide leadership, guidance, coaching and mentorship for the Directorate staff;
12) Oversee employee performance management and competency development in the Directorate.
Profile:
a) Must be a citizen of Kenya.
b) Meets the requirements of Chapter six of the Constitution of Kenya (Clearance certificates to be presented during the interview).
Job Specifications
For appointment at this position, a candidate must have: -
(i) A Master’s degree in any of the following disciplines: - Law, Business Administration, Public Policy Development or equivalent qualifications from a recognized institution;
(ii) A Bachelor’s degree in Law or equivalent qualifications from a recognized institution;
(iii) Post graduate Diploma in legal studies;
(iv) Registered as an Advocate of the High Court of Kenya and in good standing;
(v) Served for a minimum of three years in the grade of either Head, Complaints/Legal or for a period of 15 years in complaints and legal services, five of which must have been in a senior management level in the public service or private sector;
(vi) Holds a current practicing certificate
(vii) Certificate in either Corporate Governance or Strategic Leadership Development Programme from a recognized institution;
(viii) Proficiency in computer applications;
(ix) Demonstrated integrity, professional competence and ability in planning and controlling Investigations activities.
Required behavioral and functional skills:
• Transparency and accountability
• Ethics and Integrity
• Team player
• Creativity and innovation.
• Resilience.
• Strategic Leadership Skills
• Financial Management Skills
• Drafting Skills
• Organization and Planning Skills
• Dispute Resolution Skills
• Decision Making Skills
• Analytical Skills