Job Description
Primary Responsibilities
• Build, lead, motivate and develop a highly successful team that achieves DTBL’s Aftersales business objective
• Coordinating Aftersales activities with the Principals and Dealers, in close liaison with MD and GM Aftersales.
• Manage all Service and Technical aspects for the full range of products with the objective of achieving the set targets
• Coordinate the scheduling of Technicians and manage their field activities and utilization.
• Prepare budgets for Service and Parts in collaboration with the MD and GM Aftersales and work with them to maximize performance and achieve set targets.
• Assess and develop infrastructure improvements for the workshop.
• Work with the Marketing team to develop and implement Aftersales marketing initiatives.
• Work with the MD and GM Aftersales to spearhead business development activities for the Aftersales business.
• Develop, implement and periodically review policies, operating procedures and processes within the DTBL Aftersales Department.
• Ensure the required level of training for all DTBL Aftersales staff.
• Create and promote “Menu Pricing” services and develop marketing opportunities for all locations.
• Develop, document and maintain a Quality Assurance program for DTBL.
• Work with the Head of Business Development to promote and improve Customer Service levels.
• Intervene in managing Customer complaints, where appropriate, with the aim of resolution.
• Assess tool and equipment requirements, and make sure that the right tools are available to carry out the work required.
• Ensure periodic workshop maintenance routines are carried out in the workshop.
• Ensure staff-related activities such as leave, training, appraisals are carried out as required.
• Ensure all warranty issues are managed effectively and in a timely manner.
• Maintain Health & Safety and Environmental standards within DTBL Aftersales outlet.
• Prepare and submit requisite Aftersales reports to the MD, GM Aftersales and Head of Parts.
• Perform any other related duties as assigned by the immediate supervisor.
Academic Qualifications
• Bachelor’s Degree in Mechanical Engineering, or equivalent
.
Professional Qualification
• Member of International Motor Industry / Management Institute.
Experience
• Minimum of 10 years’ relevant experience within the motors Industry.
• Minimum of 5 years’ experience in a management position
Skills
• Good knowledge of Motor Vehicle Mechanics.
• Good organizational and coordination skills.
• Budget-management skills and proficiency
• Excellent interpersonal and management skills.
• Excellent written and verbal communication skills
• Computer literacy, and familiarity with standard office computer applications.