Chief Manager - Pension and Individual Life Claims Job at Kenindia Assurance Company Limited

Kenindia Assurance Company Limited

Share On:

Experience Required:5 Years
Total Positions:1
Job Type: Full Time
Job Category: Management
Minimum Education: Degree
Job Location: Nairobi, Kenya
Posted on: September 28, 2022
Last Date: October 12, 2022

Job Description

Main Purpose of the Job - (Job Summary)
Developing and managing the Pension and Individual Life claims processes to achieve customer satisfaction in line with the company strategy.

Main Responsibilities
1. Formulating and leading in the implementation of the Life department claims strategy, policies, processes and procedures to support the achievement of the overall business objectives.
2. Coaching and mentoring life department claims team members.
3. Ensuring proper reports are prepared and filed for decision making purpose.
4. Following on outstanding claims and initiating settlement mechanism process.
5. Offering advice to the department on claims decision making process.
6. Ensuring that business strategy and company policies in relation to pension and individual life claims are well understood by the life staff handling claims.
7. Coordination of work in the life department claims sections.
8. Overseeing an efficient customer based service.
9. Ensuring compliance with regulatory and statutory requirements.
10. Identifying, implementing and benchmarking best practices in claims management.
11. Ensuring customer service to both internal and external client by providing required services.
12. Managing and implementing change initiatives to achieve desired business plans and culture.
13. Any other duties assigned

Key Deliverables (specific to this position)
• Customer service.
• Timely payment of claims
• Teamwork in the department
• Efficient customer care services

Academic Qualifications
• Bachelors Degree In Business or any other related field

Professional Qualifications
• ACII/AIIK OR
• CPA

Key Job Skills (specific to the job)
• Interpersonal skills
• Financial skills
• Management skills

Insurance Skills (special Category)
• Pension Business Administration skills
• Basic financial management skills

General Skills
• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours
• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Experience
At least 5. years of relevant experience