Job Description
Description
The Applications Systems Support Engineer will support the business to achieve its goals and objectives by using effective, contemporary IT practices, policies, and procedures to achieve strategic objectives. The resource will offer both functional and technical expertise related to core banking applications, in the areas of operations, credit, clearing, payments, trade finance, treasury, custodial, integrations, databases, reporting, information security, partner transactions – wallets, channels, billers, etc. Oversees various areas of Enterprise Business Application systems, such as Ticket raised resolutions, Application (VAS) Initiatives and project activities, System availability and uptime, Training, and talent development.
Qualifications
Job Responsibilities/ Accountabilities:
• Ensuring business continuity by having proper and regular back up of applications with the support of System Administration team.
• Ensure all applications have up-to-date documentation (deployment architecture, connection matrix and system manuals and troubleshooting guides).
• Support Application by maintaining system availability and system uptime.
• Management of Incident, Problem and Change Management (Ticket assignment and resolution, Problem management to resolve root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimise incidents related to changes).
• Ensure security of data and information within the Applications Systems (User access review and general application housekeeping).
• Perform application/ system upgrades, patching, vulnerability, and obsolescence management.
• Support execution of the design, planning and implementation of bank projects and initiatives.
• Training and knowledge transfer of the application to the relevant support teams.
• Recommend review of existing business applications to ensure they can adapt to the changing business environment.
• Provide timely and accurate reports for the application.
• Vendot engagementEngage vendor on a regular basis to troubleshoot, resolve and close issues and have vendor review.
Essential Knowledge
• Basic Enterprise IT skills.
• Basic knowledge of operating systems (linux, windows), SQL, programming constructs, basics of networking and communication protocols, etc.
• Applications integration/ services to 3rd party partners (telcos, IMTs, billlers, regulators, etc)
• Prior experience in branch operations, clearing, trade finance, credit, customizations, reports, international money transfers, etc.
• Excellent understanding of Information Technology policies and procedures. Excellent knowledge of local IT standards, laws, and regulations.
• Expert knowledge; exhibits an exceptional degree of ingenuity, creativity, and resourcefulness. Leads the development of highly advanced technologies, principles, theories, and concepts. Guides and transfers knowledge to the team.
Key Critical Competencies
• Strong technical and analytical skills.
• Excellent problem-solving skills.
• Excellent and effective communications skills, both orally and in writing.
• Excellent Teamwork/Interpersonal skills.
• Be Efficient and effective in issue resolutions.
• Business awareness and contribute to business growth and sales of the organization.
• Maintain the Culture Brand of the organization and customer service.
Requirements:
• Bachelor’s degree in IT or equivalent.
• Experience in application/ system administration skills and certifications for example: linux, oracle, ITIL, Weblogic, websphere, Java ,sql, Window Powershell , C++ and other related certifications.
• Solid experience in problem analysis and resolution of software problems, proven ability to function in a self –directed environment.
• Experienced in project management and running multiple projects.
• Innovative thinker who is positive, proactive, and readily embraces change.
• Able to operate in a performance driven organization.
• Culturally aware and adept at working across multiple geographies.
• An ability to work in tight deadlines and within constraints.