Job Description
WAITER V/ST/3/2023 - 1 POST
Job Purpose
Reporting to the Head of Catering Services, the job exists to attend to the Food and
Beverage Service needs of patients admitted in the Hospital as well as the catering needs
of other Hospital functions.
Duties and Responsibilities
• Deliver meals to patients’ rooms and provide them with information.
• Serve food and beverage to patients and clients at the designated areas within the
required timelines.
• Ensure proper hygiene in handling of food and food items.
• Provide excellent customer service and address inquiries or concerns.
• Collaborate with the kitchen staff to ensure timely and efficient service.
• Any other duties as may be assigned by the Head of the Department.
Qualifications & Requirements
i. A Certificate in Hospitality, Food & Beverage Production or related course from a
reputable institution.
ii. Proven experience as a waiter or in a similar customer service role.
iii. Knowledge of food and beverage menus and service techniques.
iv. Familiarity with kitchen sanitation and safety regulations.
v. Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010.
Key Competencies
i. Adaptability and flexibility to meet customer needs.
ii. Problem-solving skills to address customer concerns.
iii. Ability to multitask and prioritize tasks efficiently.
iv. Excellent communication and interpersonal skills.