Job Description
Customer Care Assistant (3 Positions) - Job Grade 8 (Permanent And Pensionable) REF : 28 / 8 / 2023
Qualifications
1. KCSE Certificate C PLAIN;
2. Diploma in Customer care or equivalent;
3. Certificate in Computer packages; and
4. Meets the requirements of chapter six of the constitution.
Application Requirements
Applicants MUST upload the following documents during application:
1. A Signed application letter;
2. A detailed Curriculum Vitae indicating their current and previous employers, positions held, current and expected salary, level of education and names of at least three professional referees, two of which must be working in the current organization;
3. National Identity Card; and
4. Copies of academic and professional certificates;
Youth, female candidates, Persons with Disability (PWD) and marginalized are strongly encouraged to apply. Canvassing will lead to disqualification.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Shortlisted candidates will be required to avail original and copy of a signed application letter, Curriculum Vitae; certified copies of the relevant academic and professional certificates; national identity card; birth certificate and valid clearance certificates from KRA; HELB; EACC; Credit Reference Bureau and Kenya Police as per chapter six of the Constitution during the interview.
Responsibilities
1. Receiving visitors;
2. Determining nature and purpose of visit;
3. Directing or escorting Visitors to appropriate officer/person and notify appropriate person of visitors’ arrival;
4. Independently answer inquiries and provides information or assistance to callers and visitors, which require thorough knowledge of office policies and procedures;
5. Observing the flow of visitors for security purposes in restricted areas in liaison with security personnel;
6. Questioning unfamiliar visitors to determine or obtain authorization to enter area;
7. Monitor, schedule or observe arrivals and departures of work unit members to remain current on status of each;
8. Reporting any suspicious or questionable behavior, which may be detrimental to the Organization;
9. Ensuring that the reception ambience is good;
10. Preparing weekly report on the reception area happenings;
11. Filing and maintaining records of reception reports;
12. Provide information about establishment such as location of departments or offices and employees within the Organization; and
13. Report needed repairs within the reception area.