Job Description
Duties and Responsibilities
· Oversee the dining area, and supervise food and beverage service staff per operating policies that he or she may help establish.
· Creates a positive team atmosphere among team members Maintains records of staff periodic manner and operating costs.
· Provides feedback and coaching to the team regularly.
· Understand building capability through Cross-training
· Treats all team members fairly, and with respect.
· Sets high standards for appropriate team behavior on shift
· Works with food and beverage staff to ensure proper food presentation of policies and obtain feedback from staff members.
· Arrange for maintenance and repair of equipment and other services.
· Total receipts and balance against sales, deposit receipts, and lock facility at the end of the day.
· Ensures new products are executed properly for the following rollout.
· Is capable of handling angry customers with a friendly/calm attitude.
· Ensures product quality and excellent service.
· Shows enthusiasm about guests within the restaurant.
· Is flexible in dealing with changes/problems (e.g., being short-staffed).
· Has effectively forecasted restaurant needs.
· Shifts priorities and goals as work demands change.
· Priorities tasks effectively to ensure the most critical tasks are completed on time.
· Delegates and follow-up effectively.
· Taking Ownership of issues or tasks and also giving detailed updates to the F&B manager and General Manager.
· Seeks, listens, and responds to guest feedback.
· Coaches team on how to exceed Guest expectations.
· Does not blame others; takes accountability for problems.
· Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
Key Requirements Skills, experience and qualification
· Proficiency in using computer software to monitor inventory, track staff schedules, and pay, and perform other record-keeping tasks.
· Ladies preferred for diversity
· 3 plus years’ experience in a busy restaurant
· Proficiency in Point of sale (POS) software, Restaurant guest satisfaction tracking software, etc.
· Assist in planning regular and special event Menus.
· Degree, or Diploma in Hotel Management or equivalent
· Has effectively managed Team Members
· Previous experience in a similar job role.
· Coached and improved the performance of at least one poorly performing Team member/Manager.