Job Description
Purpose
Responsible for maintenance of client data to ensure timely creation, purchase, receipting, withdrawal, and reconciliation of clients’ accounts on a daily basis.
Primary Responsibilities
• Responsible for follow up on swift resolute of bank channel integration challenges.
• Contact customers to verify their transactions.
• Confirm client bank details, balances and prepare payment schedule.
• Liaise with custodians for resolution of reconciliation issues;
• Distribute income for the various funds at different periods;
• End of day process for purposes of generating pricing;
• Prepare weekly and monthly production reports.
• Dispatch of client statements.
• Participate and attend scheduled trustee meetings.
• Reconcile and review all cheque details, identifying bounced cheques and inform clients.
• Contact new clients to confirm receipt of funds, process flow and product information.
• Ensure dispatch of monthly member statements
• Prepare and dispatch instructions to the custodians.
• Contact and respond customers to their requests
• Responding to any queries/complaints on credits
PERSON SPECIFICATION
Academic Qualification
• Bachelor’s Degree in relevant business field
Professional Qualification
• Progress towards relevant professional field (Added advantage)
Experience
• Up to two (2) years’ relevant experience.
Skills and Competencies
• MS Suite
• Strong interpersonal skills.
• Excellent written and oral communication abilities.
• Time management and multi-tasking skills.
• Excellent attention to detail.
• Ability to exercise prudent judgment.
• Ability to organize, multitask, prioritize, and work under pressure
• Proactive and able to work with minimal supervision