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Claims Assistant-General Business Job Vacancy at CIC Group

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  • Experience Required:Not Specified
  • Total Positions:1
  • Job Type: Full Time
  • Job Category: General
  • Minimum Education: Degree
  • Job Location: Nairobi, Kenya
  • Posted on: June 16, 2023
  • Last Date: June 22, 2023

Job Description

PURPOSE:
Responsible for effectively handling claims and settling them within stipulated timelines.

PRIMARY RESPONSIBILITIES:
• Register and analyse intimated claims and advise client on supporting claims documents;
• Appoint service providers where applicable;
• Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
• Process fully documented claims and referring any suspicious claims to the supervisor;
• Initiate third party recoveries (written demand letters);
• Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
• Process all service providers invoices and payment within the set standards;
• Issue discharge vouchers for all fully documented claims;
• Attend to customer queries and complaints promptly and professionally;
• Follow up on claims payments

Key Skills, Knowledge, Experience and Behavioural Competencies
These are defined as;
Proficiency Level Description
Essential E
Desirable D
Academic and Professional Requirements
Particulars Detail Specific Field or Qualification Need
Type
Education Bachelor’s Degree Bachelor’s Degree in a relevant field, E
Computer literate in MS Office and other office applications E
Part qualification in relevant professional field -Diploma in Insurance,ACCI/AIIK will be an added advantage. D
Experience Required:
Description Required years of experience Need Type
Relevant experience 1 E
Behavioural Competencies
These are defined as:
Proficiency Level Proficiency Definitions
Level 1
Aware (A)
· Applies the competency in the simplest situations.
· Requires close and extensive guidance.


Core Competencies Proficiency Required
1. Customer Focus A
2. Business Acumen A
3. Driving Innovation A
4. Driving Business Performance A
5. Negotiation and Influence A
6. Effective Communication A


Leadership Competency Proficiency Required
1. Planning and organizing A
2. Accountability A
3. Quality Decision Making A
4. Building Partnerships A
5. Continuous Learning A
6. Emotional Intelligence A
7. Conflict Management A

Special Position Requirements ( Optional section: any travel, security, hazard or related special conditions which apply to the position)
· Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.

Skills Required

Communication Skills
Negotiation

Application Details


This job has expired and application is not allowed

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