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Assistant Program Officer (Member Services) | Law Society of Kenya - Job Opening

  • Experience Required:Not Specified
  • Total Positions:1
  • Job Type: Full Time
  • Job Category: General
  • Minimum Education: Degree
  • Job Location: Nairobi, Kenya
  • Posted on: September 17, 2023
  • Last Date: October 9, 2023

Job Description

• Serve as the first point of contact for members seeking technical
assistance over the phone or email;
• Handles and resolves membership concerns and informs ICT
Program Officer of unusual situations or unresolved issues;
• Responds to member inquiries and service requests, and perform
active follow-up to ensure member satisfaction and increased
member engagement;
• Improves customer satisfaction by identifying patterns of problems
and barriers to solutions and providing insight to resolve them;
• Assisting members in various online services like PC applications,
Events Booking and paying, getting PCs, COG’s and related services;
• Identifying and documenting systemic issues and forwarding them to
the Program Officer, ICT;
• Perform remote troubleshooting through diagnostic techniques and
pertinent questions;
• Determine the best solution based on the issue and details provided
by members
• Record events and problems and their resolution in logs;
• Follow-up and update member status and information;
• Managing positive relationships with our technical support providers
and vendors;
• Convey any feedback or suggestions by members to the appropriate
internal team;
• Identify and suggest possible improvements in procedures;
• Assist in hardware and software installation, configuration and
• Monitors membership information on the ERP System and Portal;
• Any other related tasks as may be assigned, from time to time, by the

• Relevant degree.
• Minimum two (2) years
relevant experience at
equivalent position.

Skills Required

Communication and Organization Skills

Application Details

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